© 2021 Sony Interactive Entertainment LLC, How to request a refund on a PlayStation™ Store purchase. Pre-order purchases made more than 14 days before the release date are used to handling Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. To cancel your pre-order, please contact us. Get help in the US and Canada for issues related to your PlayStation® PS4™, PS4™Pro, PS VR, DUALSHOCK®4 wireless controller, PS3™, and PS Vita. Contact Us. This request is not authorized. Invalid Service Request Case #: This service offer is good for thirty (30) days from the date of your request. PlayStation Enquiries - For UAE Customer : Please call 8000 357 03946. Or is any of the information above inaccurate? If you do not contact Customer Service to arrange the return of your rejected item(s) within ninety (90) business days from the date on the rejection notification, we will assume you do not wish to reclaim the property and will dispose of it at any time thereafter, in any manner as we see fit. Mobile Phone Enquiries. Your Service Request Case Number can be found in the confirmation email sent to the email address you provided at the time you requested service. If you require further support, please call our Customer Contact Center. For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. To find out more, including how to make a refund request, please select the type of content you have purchased below. This is the best way to live chat with Playstation because 156,720 customers have used it over the last 18 months to reach customer service and told us about it. I don't understand why I was booted people just report and I get suspended please help me out. Experience lightning-fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio, and an all-new generation of incredible PlayStation® games. Live chat with Playstation by following these instructions. Find troubleshooting for common questions and issues on the PlayStation® support site. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. Enjoy a $1 one-week trial membership and chat with a live expert now. To find out more, including how to make a refund request, please select the type of content you have purchased below. In Spiderman Remasterd not all trophies were synchronized and some are missing. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Full games, downloadable content, in-game consumables and season passes fall under this category. Know any other ways to contact Playstation? When you chat with Playstation agents, they are most likely chatting with you from their call center located in California or Phillipines. Find out if you're eligible for a PlayStation Store refund and how to request a refund on Playstation™Store purchases including games, DLC, pre-orders and subscriptions such as PlayStation®Plus. GetHuman and Playstation have no relationship whatsoever. Please click here. The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Playstation? Call our support team if you have a query surrounding your TV, Camera, Audio & Accessory ... Sony PlayStation. Hours: Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. In-depth support for PlayStation® systems Online self-service tools to solve issues or to track a request. Hmmm … Looks like something went wrong. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Playstation about. Phone. Choose your product and we'll get you to the right group. You will receive a refund to the original payment method where possible*. Hmmm ... On dirait que quelque chose n'allait pas. Please try again or click here to chat with an agent. Hours of operation : Mon-Fri: 1030-1900 NZDT Sony Mobile. We can usually help ensure a better outcome. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Playstation in an easy-to-use summary, as well as a full comparison of the 4 ways to reach Playstation, compared by speed and customer recommendations. Pre-order purchases made fewer than 14 days before the release date To request a refund for this type of content, please contact us. If you prefer, you can read the full PlayStation Store cancellation policy. Find contact information for customer support and media relations for Sony and its operating companies in the U.S. In addition to the refund procedures summarised below, you may have additional rights under applicable local law; nothing in the summary below limits or replaces any such rights under local law. After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/. Live chat is rarely available 24/7, and this department is open Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. Please click here and follow the instructions. For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase. Please click here. Please click here. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. Eventually, support for PS3 through PlayStation Network will be cut off, and initiatives such as PSONE will take steps to archive what is needed to keep playing people’s favorite games. Chat Now. A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus. You can help! This request is not authorized. Call our support team if you have a query surrounding your playStation, PSN account or Accessory. Follow us on Twitter at @AskPlayStation for the latest tips, tricks, troubleshooting and support information. Sharing is what powers GetHuman's free customer service contact information and tools. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. Our customer service articles will resolve your issues. Contact Us. Repair information and service assistance. Back to playstation.com. 09 801 1235. Borderlands 3: PlayStation 4 to PlayStation 5 Upgrade Borderlands 3 Next-Gen FAQ Message: “Your code becomes active on 10/28/2019" This request is not authorized. PlayStation Enquiries. The Xbox Series X/S and PlayStation 5 started arriving on store shelves a few months ago, but both consoles have been incredibly difficult to find. Visit PlayStation Service Request Support or call 1-800-345-7669 for instructions on how to deliver the product, freight prepaid, to an authorized service facility. Please be aware, any free trials will be included in the 14-day period. This request is not authorized. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet. In total, there are 4 ways to get in touch with them. But sometimes chatting is inconvenient or not preferred, in which case Playstation usually prefer to call their phone number, which we provide a link to above. While Playstation does offer live chat as a way to get help, they also have a phone number. We appreciate the support and understanding from our community. If you have a repair in process, please contact your servicer for assistance. PlayStation™Network. Sony Support - Live Chat. Sony phone support is currently limited. Contact Us. Calling, Emailing, or Writing a Letter to PlayStation Dial 1-800-345-7669 to call PlayStation for … Requesting a refund for a PlayStation Store purchase If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. Call our support team if you have a query surrounding your TV, Camera, Audio & Accessory ... Sony PlayStation. Looking for more PlayStation support news? AD The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Get help with PlayStation 4 and PlayStation 5 connection issues. Looking for help? We apologize for any inconvenience and thank you for your understanding. Chat Now. The old... Bitte brauch Hilfe mein PS * geht nicht mehr seit gestran um * Uhr nachts also was kann... mein playstation geht seit gestern nicht mehr weil ich leide nicht das update gemacht h... Hello, my son has peeled his playstation store card instead of using a coin as per the... We partner with a US-based expert help site to provide you with tech support 24/7. Contact Playstation customer service. Our fix & replace tool offers support if your console doesn’t power up, if there is no image on the screen, if your analogue joysticks or buttons are faulty, worn or sticky, or if there are some discs errors. For full terms and conditions, please visit the PlayStation Store cancellation policy. It's hard to tell if companies like Playstation offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. 1300 365 911. Network Service Status Easy and free! To check if you're eligible for a refund, please follow the instructions on our Refund Chatbot. Please click here.here. Please let us know so we can keep sharing the best possible information with other customers. Please enter a Service Request Case Number to view the status of your service: Get your PlayStation 4, PlayStation 3, PlayStation VR, DualShock 4 or your PlayStation VR Aim Controller repaired. Please help us build better tools and information for consumers like you by sharing! You can call Playstation at +54 116 770 7669 phone number, fill out a contact form on their website www.playstation.com, or write a letter to Sony Interactive Entertainment LLC, 2207 Bridgepointe Parkway, San Mateo, California, 94404, United States. *This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. 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